Shipping policy

Shipping Policy

1. Delivery Areas and Shipping Charges

We ship to the United Kingdom and eligible European destinations. Russia is not eligible for delivery.

  • United Kingdom: Orders of £100 or more qualify for free shipping. A £5 shipping charge applies to orders below £100.

  • Europe: Orders of €100 or more qualify for free shipping. A €5 shipping charge applies to orders below €100.

The shipping option and applicable charge are shown at checkout for the delivery address entered.

2. Order Processing and Delivery

  • Orders are normally processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

  • Orders are shipped via DPD to eligible destinations in the United Kingdom and Europe.

  • Standard delivery generally takes approximately 7–15 business days, depending on the destination country, local delivery conditions, and other factors affecting transportation.

  • Orders are not normally processed or dispatched on weekends or public holidays.

  • Delivery times are estimates only and may be affected by circumstances beyond our control, including transportation delays, customs procedures, public holidays, severe weather, or other unforeseen circumstances.

3. Tracking Information

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your DPD tracking number.

  • You can use the tracking number to monitor the status of your shipment through the DPD tracking service.

  • Tracking information may take approximately 1–3 business days to appear or update after the package has been handed over to the carrier.

  • If the tracking information does not update for an extended period, please contact our customer service team so that we can assist you in checking the shipment status.

4. Order Changes and Cancellations

  • You may request to cancel your order or change the shipping address before the order has been dispatched.

  • Once an order has been shipped and handed over to DPD, we may be unable to change the shipping address or cancel the shipment.

  • Please carefully check your shipping information before completing your purchase.

  • If an incorrect or incomplete address is provided and the package cannot be delivered as a result, additional shipping costs may apply for reshipment.

5. Shipping Method

We currently use DPD as our primary shipping carrier for deliveries to eligible destinations.

The availability of DPD shipping may vary depending on the destination country, delivery address, and applicable transportation restrictions.

6. Customs, Taxes and Import Duties

  • Depending on the destination country and shipping arrangement, an order may be subject to customs procedures, VAT, import duties, or other applicable charges.

  • Any applicable customs duties, taxes, or fees that are not included in the order total may be the responsibility of the recipient.

  • Customs requirements and import regulations vary from country to country. Customers are responsible for ensuring that the products they order can be legally imported into their destination country.

  • Delays caused by customs inspection or clearance are outside our control and may extend the estimated delivery time.

7. Delivery Issues

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances attributable to the recipient, additional shipping costs may apply if a replacement shipment is requested.

For packages that are lost or damaged during transportation, please contact our customer service team with your order number and tracking information so that we can assist with the carrier investigation where applicable.

8. Contact Us

If you have any questions regarding shipping, tracking, delivery times, or your order, please contact us at info@vapevozolhub.com.

We will be happy to assist you.